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Terms and conditions

Please note that credit card payments for Journey To Egypt are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as JOURNEY TO EGYPT on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an email to support@payyo.ch for all inquiries regarding your credit card payments and chargebacks.

About Trekksoft

TrekkSoft was founded in 2010 to provide a booking solution for the tour and activities market. It quickly grew to be largest provider of booking and channel management software to tour and activity providers in Europe.

Today, TrekkSoft provides state-of-the-art online booking and payment software to tour & activity operators in over 130 countries around the world.

Online Payment

Credit Card payments are collected by Trekksoft AG acting as an authorised agent of Journey To Egypt. Subsequently, Trekksoft AG will appear as TREKKSOFT TOUR BOOKING on your credit card statement. The domain where you enter and process your payment is owned and operated by TrekkSoft AG.

Fair Cancellation Fees (Excluding Peak Periods)

In case you cancel your trip, the following charges will be applied:

• From the date of booking until 61 days before your arrival date, 15% of the entire tour price will be charged.
• 35% of the tour price if you cancel 60-31 days before arrival.
• 50% of the tour price if you cancel 30-15 days before arrival.
• 100% of the tour price if you cancel 14-1 days before arrival.

Additionally, airlines charge their fees which are subject to the airlines' terms and conditions.

& There's also a 7% bank fee on refunds.

Fair Cancellation Fees for Christmas, New Year, and Easter Vacation

In case you cancel your trip, the following charges will be applied:

• From the date of booking until 61 days before your arrival date, 25% of the entire tour price will be charged.
• 50% of the tour price if you cancel 60-31 days before arrival.
• 75% of the tour price if you cancel 30-15 days before arrival.
• 100% of the tour price if you cancel 14-1 days before arrival.

Additionally, airlines charge their fees which are subject to the airlines' terms and conditions.

& There's also a 7% bank fee on refunds.

Refunds

A refund will normally be made to the same account and using the same method used for the original payment. No refunds are possible in the event of a no show for an existing reservation. Refunds will be done only through the Original Mode of Payment.

Force Majeure

Here, at Journey To Egypt, we prioritize your well-being and safety above all else and for that reason, we have adapted our cancellation policy to reflect our values. We offer a very flexible cancellation policy in case the government or the airline issues a NOT TO TRAVEL warning to the designated destination. In the event of this happening, your payment will be available as future travel credit and travel voucher that can be used towards any of the destinations we operate tours in. You have the flexibility to apply this amount towards new travel services booked. Only flight cancellation/changing fees are charged, according to the airline's terms and conditions, and bank surcharges fees are applied to the deposit amount paid. Familiarize yourself with our full payment policy, cancellation and refund conditions.

Accommodation

Unless otherwise stated, prices are based on two persons sharing a room (twin sharing). Rooms for single occupants are available with an additional of supplementary rate. Hotels and lodges are named as an indication of quality and rooms may be reserved at an establishment of similar quality. Published prices are inclusive of tariffs and other costs at the time of printing and are subject to change without notice.

Flights

Domestic Flights:The programs quote the average price of flights with approximate timings. Requests for specific flight times or changes to previously booked reservations may result in changes to the total price of the package.

Tipping

Tipping is customary for expressing one’s satisfaction with good services rendered to him by staff on duty with him. We advise you to tip as you are willing. This will be greatly appreciated by staff, but you are not obligated to do so.

How to reach us

You can reach us throughout: Phone +1 (310) 299-0922 | E-mail: info@journeytoegypt.com & https://www.journeytoegypt.com/en Why Book With Us? Our tours are designed around what our customers want, we will create the best experiences in Egypt. We don’t only take you from place to place for sightseeing, but make sure your trip is full of fun, excitement and adventure. Our team will guide you with in depth knowledge of every location you will visit.